AI receptionist · Missed-call text back
Missed-Call Text Back and AI Receptionist for Small Businesses
Missed-call text back sends an automatic text to anyone whose call you miss, and an AI receptionist answers the phone for you, so every caller hears back even when you're on a job or closed for the night.
Pricing
What it costs
Setup
Quoted to fit
Depends on which option you pick, how many phone lines you have and what it connects to, like your calendar or CRM.
Monthly plan
Priced to your setup
Keeps it running, updates your scripts and answers when your business changes, and covers fixes when you need them.
I'll give you both numbers before anything starts.
See full pricing →Real result
Corporate Relocators, Houston commercial movers, after their new site went live.
- 25+
- website leads since April
- #1
- on Google for “commercial movers houston” (Oct 2026)
- Page 1
- for Houston commercial moving searches
Two options
Text back or voice agent: what's the difference?
Missed-call text back
When you can't pick up, the caller gets a text within seconds, something like "Sorry I missed you, this is [your name] with [your business]. What can I help with?" They reply by text, and you see the whole conversation and answer when you're free. It's the simpler option, and it works well for busy owners who just need to stop losing callers.
AI voice receptionist
An AI voice answers the call and talks with the caller. It answers common questions from your information, like hours, services and service area, takes down details, and can book an appointment on your calendar or send urgent calls to you. It's the better fit when you get a lot of calls or callers need answers right away.
Many businesses start with text back and add the voice receptionist later. I'll help you pick based on how many calls you miss and what callers usually ask.
Why it matters
A missed call is usually a missed customer.
When someone calls a small business and nobody answers, many don't leave a voicemail. They call the next name on the list. If you're on a roof, under a sink, with a client or closed for the night, that call is gone.
Text back and an AI receptionist close that gap. Every caller hears back in seconds, and you get a record of who called and what they needed, so you can follow up on your own time.
Setup
How I set it up.
- 01
Short call about your phones
I learn how calls come in, what people ask, when you tend to miss them and what a good result looks like: a booked job, a quote or a callback.
- 02
Pick the right option
Text back, voice receptionist or both, based on your call volume and your customers.
- 03
Keep your number
In most setups your business number stays the same, and missed or after-hours calls forward to the new system. I also handle the texting registration that phone carriers require.
- 04
Write the script and answers
I write the text messages and the receptionist's script in your voice, and load your hours, services, service area and common questions.
- 05
Connect your tools
Bookings go to your calendar and caller details go to your CRM or inbox, so nothing gets retyped.
- 06
Test, then go live
I run test calls with you, fix anything that sounds off, then turn it on.
Monthly plan
It runs on a monthly plan.
Phone service and AI cost money every month to run, so the receptionist runs on a monthly plan instead of a one-time fee. The plan covers keeping everything running, updating your scripts and answers when your hours, services or prices change, and fixes when you need them. I also check how it's doing and suggest changes.
Fast replies work best with a clear website behind them, because callers often look you up before or after they call. A rebuilt site brought Corporate Relocators, a Houston commercial mover, 25+ website leads since April.
Questions
Fair questions, straight answers.
Will callers know they're talking to AI?+
I recommend being upfront about it. I write the greeting so the receptionist introduces itself as your virtual assistant and sounds friendly and clear.
Do I need a new phone number?+
Usually not. In most setups your current number stays the same, and missed or after-hours calls forward to the system.
What happens with urgent calls?+
You decide. The receptionist can take a message, text you right away or pass the call to you, based on rules you choose.
Can it book appointments?+
Yes. The voice receptionist can book into your calendar, and text back can send callers a booking link.
How much does it cost?+
Setup is quoted to fit, and the service runs on a monthly plan priced to your setup. You'll get both numbers before anything starts.
Stop losing callers.
Tell me how calls come in today and I'll suggest the right setup.
Or email hello@mbdigitalhq.com